Privacy Policy

Effective Date: September 19, 2025
Updated Date: September 19, 2025

This Privacy Policy (this “Policy”) describes the privacy practices of CallTonic LLC d/b/a HVAC USA (“CallTonic,” “we,” “us,” or “our”), including the types of information that we collect and the ways in which we use and/or share such information. By accessing any of our websites that refer or link to this Policy, including hvac-america.com (each, a “Site” and collectively, the “Sites”), or by using any products or services that we make available on any Site or that otherwise refer or link to this Policy (collectively, the “Services”), you agree to be bound by the terms and conditions of this Policy.

We may add to, modify, or otherwise update this Policy from time to time in our sole discretion by notifying you that a new version has been posted to the Site. You should review this Policy for any additions, modifications, or updates each time that you access any of the Sites or use any of the Services. Your continued use of the Sites or Services following any changes constitutes your acceptance of such changes.

Information We Collect

In connection with the Sites and Services, we may collect the following categories of information:

  • Information you provide to us, including your name, contact details (e.g., email address, phone number, postal address);

  • Information regarding your HVAC needs and inquiries;

  • Information regarding your use of the Sites and Services; and

  • Any other information you choose to provide in connection with the Sites or Services.

We may also automatically collect non-personal, statistical information about the use of the Sites and Services, such as page views, time spent on pages, and links clicked. We collect this information using cookies, log files, and similar technologies (as described below).

You may choose not to provide certain information to us; however, this may limit your ability to access certain features of the Sites or Services.

How We Use Information

CallTonic may use the information collected to:

  • Operate and administer the Sites and Services;

  • Personalize your experience;

  • Provide requested Services;

  • Enable your access to and use of the Sites and Services;

  • Improve, modify, or enhance the Sites or Services;

  • Conduct business analysis and internal operations;

  • Communicate with you, including sending marketing communications regarding products or services that may be of interest.

Information Sharing

We do not disclose your information to third parties, except in the following circumstances:

  • With your consent;

  • To fulfill the purpose for which the information was provided;

  • To HVAC dealers, service providers, or vendors that provide HVAC services in your area;

  • To our third-party service providers (e.g., payment processors, marketing platforms, email delivery, advertising, analytics, and business support);

  • Where required by law, regulation, subpoena, or government request, or in connection with legal proceedings;

  • In the event of a merger, acquisition, re-organization, sale of assets, or bankruptcy, where your information may be transferred to the successor entity.

Cookies, Log Files, and Similar Technologies

We may use cookies, log files, and similar technologies to collect certain information about your use of the Sites and Services. Cookies are small data files stored on your device that help us track user sessions and activity. You may disable cookies in your browser settings, but doing so may affect the functionality of the Sites or Services.

We may also use third-party tools, such as Google Analytics, which utilize cookies to collect information and report usage statistics. These third parties do not identify individual users but help us improve our Sites and Services. For more information about Google Analytics, visit www.google.com/policies/privacy/partners/.

To opt out of targeted advertising, visit www.aboutads.info/choices.

Security

We use security measures we deem appropriate to protect the information you provide and that we collect. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security of your information.

Links to Third-Party Websites

The Sites and Services may include links to third-party websites (“Third Party Sites”). We are not responsible for the availability, content, or practices of any Third Party Site. Your use of Third Party Sites is at your own risk, and we encourage you to review their privacy policies.

California Do Not Track Disclosure

At this time, we do not respond to browser “Do Not Track” signals.

International Users

The Sites and Services are intended for individuals located in the United States. If you access the Sites or Services from outside the United States, you do so at your own risk and consent to the transfer and processing of your information in the United States in accordance with this Policy and U.S. law.

Use by Minors

We do not knowingly collect information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

Contact Us

If you have any questions about this Policy or our data practices, you may contact us at:

Email: Info@calltonic.co
Mailing Address: 454 E Willow Moor Cove, Draper, UT 84020